Help & Support

Need a hand with meal scanning, your account, or a subscription? Email xyklabs@gmail.com.

Subscriptions

Use Settings → Account & Subscription → Restore Purchases after reinstalling or changing devices. Use Manage Subscription to cancel or change a plan. Deleting a GlizzyScan account does not cancel an Apple subscription.

AI scans

AI scanning requires an active Pro trial or subscription and an internet connection. You can always log food manually. Estimates are informational; review and edit the numbers before saving when accuracy matters.

Account deletion

Open Settings → Account & Subscription → Delete Account. This removes the cloud account and associated subscription-service customer record. Use Settings → Privacy → Erase Local Data to remove the diary, goals, profile, weights, searches, saved foods, and meal photos stored by the app on that device.

Response time

We normally respond within two business days. Include the device model, iOS version, and what you were doing when the issue occurred. Never email passwords or payment-card details.