Around a World support

Travel notes, troubleshooting, and a way home.

Most questions can be solved on your iPhone. If you need a person, email XYK Labs and tell us what you were trying to do.

Email supporthi@xyklabs.com

Quick guide

Help with the essentials

Allow Photos access

Open iOS Settings, choose Apps, Around a World, then Photos. Choose Full Access or Limited Access. You can also continue without Photos and add places manually.

Use Limited Photos access

Around a World works with only the photos you select. To change that selection later, return to the app’s Photos permission page in iOS Settings.

Review an uncertain place

A place may wait for review when the evidence looks like a layover, sits near a border, or conflicts with other metadata. The review screen explains why and lets you decide.

Add a place manually

Open the passport and use the add button. Choose a country and, for the United States or Canada, an optional state, province, or territory. Manual entries are clearly marked.

Rescan your library

Open Settings in Around a World and choose the rescan option. Rescanning can find newly selected or imported photos while keeping prior review decisions.

Erase all app data

In Around a World Settings, choose Erase All Data and confirm. This removes the passport, scan progress, review decisions, and settings stored by the app. It does not change Photos.

Share your passport

Open your passport and choose Share My Passport. Pick Story or Square, then choose any included cover style before opening the iOS share sheet.

Important to know

There is no account to recover.

Around a World has no account and no server-side passport. XYK Labs cannot see, retrieve, or restore your travel data after it is erased or lost. That limitation is a direct consequence of keeping your passport private on your device.